Refund policy

Returns & Refunds

Your right to cancel

If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email us at returns@martusclo.store with your order number. You then have a further 14 days from telling us to send the item back.

Return postage

You are responsible for the cost of returning the item to us. We recommend a tracked service, as we cannot refund items that do not arrive.

Condition

You may handle and inspect the item as you would in a shop. If the item is returned damaged, incomplete, or showing signs of use beyond reasonable inspection, we may reduce your refund to reflect the loss in value.

Please return items in their original packaging where possible.

Refunds

We will refund you within 14 days of receiving the item back, or of you providing proof that you have sent it. Refunds go to your original payment method.

Your refund will include the standard delivery cost you originally paid. If you chose an upgraded delivery option, we refund the standard rate only.

Faulty or damaged items

This is separate from the cancellation right above.

If your item arrives faulty, damaged or not as described, you have 30 days from delivery to reject it for a full refund. After 30 days you are entitled to a repair or replacement.

Email returns@martusclo.store with your order number and a photo of the problem. We will cover return postage for faulty items.

Exceptions

This policy does not affect your statutory rights.

Getting in touch

returns@martusclo.store for returns hello@martusclo.store for anything else

We aim to reply within one working day.